Question 1

How fast do the biometrics unlock the Smart Gun?

Accepted Answer

Fast, really fast. Watch this video and see for yourself.

Question 2

How do the biometrics work on the Smart Gun?

Accepted Answer

Biofire’s revolutionary Guardian Biometric Engine unlocks your Smart Gun in any situation. Our integrated fingerprint identification and 3D infrared facial recognition systems independently verify your biometric data so your firearm can always recognize you, even if you wear gloves or a face covering. Your firearm locks the moment it leaves your hand and immediately secures itself to prevent misuse if you set it down or it is taken from you.

Question 3

Do the biometrics work in the dark?

Accepted Answer

Yes, facial recognition and fingerprint identification both function at full performance in the dark.

Question 4

Does my biometric data need to be verified by both the facial recognition and fingerprint identification systems to unlock the Smart Gun?

Accepted Answer

No, your Biofire Smart Gun automatically unlocks as soon as either the facial recognition or fingerprint identification recognizes you.

Question 5

Where is my biometric data stored?

Accepted Answer

Your biometric data is stored on your Smart Gun in fully encrypted form. No one can access your biometrics, ever - not even Biofire. Find out more on how we protect your data and privacy in our Privacy Policy.

Question 6

Can the government or a third party deactivate my Smart Gun remotely?

Accepted Answer

No, your Biofire Smart Gun does not include wireless communication capabilities of any kind and cannot be remotely accessed through over-the-air communication.

Question 7

Does the Smart Gun connect to the internet?

Accepted Answer

No, your Biofire Smart Gun does not connect to the internet or to any other wireless network. The Biofire Dock can connect to your home Wi-Fi, but only if you opt-in to doing so. You do not need to connect any Biofire product to the internet for it to function for its full lifetime.

Question 8

Can I clean the Smart Gun myself?

Accepted Answer

Yes, standard 9mm field stripping and cleaning procedures can be performed on your Biofire Smart Gun.

Question 9

What type of ammunition does the Smart Gun use?

Accepted Answer

The Biofire Smart Gun uses standard 9mm Luger (9x19mm Parabellum) ammunition manufactured in accordance with SAAMI specifications. The Biofire Smart Gun does not currently support other ammunition calibers.

Question 10

What capacity magazines ship with the Smart Gun?

Accepted Answer

Your Biofire Smart Gun ships with two included 10 or 15 round magazines, depending on the regulations in your jurisdiction.

Question 11

Can I buy extra magazines for my Smart Gun?

Accepted Answer

Yes, we currently offer up to five additional magazines for purchase when finalizing your order.

Question 12

Does the slide have external serrations to aid in racking (slide manipulation)?

Accepted Answer

Yes, the slide has aggressive cuts on both sides that help ensure a positive grip on the slide for common slide manipulations.

Question 13

What color is the laser?

Accepted Answer

The laser sight is red.

Question 14

Does the Smart Gun have a rail system for mounting firearm accessories?

Accepted Answer

The Biofire Smart Gun does not include a rail system for mounting accessories. However, the Smart Gun has an integrated laser sight and illuminated front sight that come standard. We plan on offering additional modular upgrades in the future to further customize your Smart Gun to offer more integrated features.

Question 15

How does the Dock work?

Accepted Answer

The Biofire Dock is your Smart Gun’s interface for adding user profiles, changing settings, and updating software. The Biofire Dock communicates with the Biofire Smart Gun over a USB Type-C cable. Your biometric data is stored on your Smart Gun in fully encrypted form - the Dock does not store your biometric data. Your Dock can optionally connect to Wi-Fi to accept optional secure software updates, but your Smart Gun will always work with its factory settings, even if you never install a software update.

Question 16

Can I enroll multiple users?

Accepted Answer

Yes, as the owner you can enroll up to five total users to give them access to your Biofire Smart Gun. You can provide permanent access to other trusted adults in your home, or you can temporarily register a friend at the range. You are in total control of who can access your firearm at all times.

Question 17

Can one Dock be used with multiple Smart Guns?

Accepted Answer

Yes, any Biofire Dock can be used with any Biofire Smart Gun.

Question 18

Does the Smart Gun come in left-hand versions?

Accepted Answer

Yes, both left-hand and right-hand versions of the Biofire Smart Gun are being manufactured.

Question 19

Does the Smart Gun come in multiple sizes?

Accepted Answer

Yes, we offer multiple grip sizes for each Smart Gun owner to find their ideal fit, and every Smart Gun comes with two backstraps for further adjustment. After finalizing your order, our team will reach out to ship you a Grip Sizing template to help select the grip profile and size that best fits your hand prior to your firearm being manufactured.

Question 20

Where is my Smart Gun made?

Accepted Answer

Your Biofire Smart Gun is being designed and assembled in the United States. We designed our Smart Gun from the ground up as a completely integrated electromechanical system, unlike any other handgun on the market.

Question 21

How do I charge my Smart Gun?

Accepted Answer

You can charge your Biofire Smart Gun with your Dock or from a wall outlet with a USB Type-C cable. Every Smart Gun comes with a cable and wall adapter included.

Question 22

What is the battery life expectancy of the Smart Gun?

Accepted Answer

The Smart Gun is equipped with a rechargeable lithium-ion battery pack designed for reliable and long-lasting performance. The battery balances operational life with survivability and is built to handle the high shock of shooting through an extended range shooting session. The Smart Gun is optimized for home defense and locked when not in use to allow you to keep it plugged in to wall power to ensure your battery is fully charged and ready when you need it.

Question 23

Can I factory reset the Smart Gun?

Accepted Answer

Yes, as the owner, you can factory reset your Smart Gun after authenticating with your biometric information. A factory reset will permanently remove all data on your Smart Gun, including biometrics, and it will be ready to accept a new owner’s enrollment. As the owner, you have the right to legally sell or transfer your Smart Gun as you would any other firearm without third party involvement, subject to applicable laws and regulations.

Question 24

How do I purchase a Smart Gun?

Accepted Answer

Place your reservation here.

Question 25

What happens after I place my Smart Gun reservation?

Accepted Answer

After placing your reservation, we will add your order to our manufacturing queue. Before your Smart Gun is built, our team will reach out to confirm your order details, including color, grip, accessories and other preferences. We have begun shipping our first units and are inviting reservation holders to finalize their order via email as they near the front of the manufacturing queue.

Question 26

How will I take delivery of my Smart Gun?

Accepted Answer

Our team will reach out prior to production to select a Federal Firearms Licensee (FFL) in your area. We will then let you know when your firearm is ready to be picked up at your chosen FFL, which will require you to complete the 4473 background check process and any other requirements in your jurisdiction.

Question 27

How does payment work for my reservation?

Accepted Answer

After your initial deposit, the remainder of your Smart Gun’s MSRP and tax will be due prior to shipment of your unit. We'll notify you when it’s your turn in line and it’s time for your second payment. After finalization, your order will no longer be refundable as per our Purchase Terms.

Question 28

Is my reservation deposit refundable, can I cancel my reservation?

Accepted Answer

Yes, please reach out to support@biofire.io if you would like to cancel your reservation. Please note that canceling your reservation permanently releases your spot in line as well as any custom serial numbers or limited editions you have chosen. If you have finalized your order, it will be moved into the production schedule and can no longer be cancelled per our Purchase Terms.

Question 29

How do I get assistance if I have a question about my reservation?

Accepted Answer

Contact our team at support@biofire.io and we’ll get right back to you.

Question 30

Can I edit or update my build after placing a reservation?

Accepted Answer

Yes, you can edit your build at any time until your order has been finalized. Log into your account at smartgun.com/account and click into your reservation details to access the Edit Build option. You cannot edit your build after it has been finalized, as your reservation will be moved on to the production schedule.

Question 31

Where can I pick my custom serial number?

Accepted Answer

If you have reserved a custom serial number, you will be able to pick your own unique alphanumeric serial number; first-come, first-served based on order date and edition. After finalizing your order, you will be able to request up to five custom serial numbers through an online portal. Each order must have a serial number assigned before it can be moved into production.

Question 32

Can I pick any custom serial number if I reserve one?

Accepted Answer

You can request up to five custom serial numbers that consists of up to 10 characters, that are exclusively Roman letters (e.g., A, a, B, b, C, c) and Arabic numerals (e.g., 1, 2, 3), or solely Arabic numerals. Limitations apply and all serial number requests are subject to approval at Biofire’s sole discretion. We encourage you to submit all five with a variety of combinations to increase the likelihood of having one of your top choices assigned. Should one of your desired serial numbers not be available, you will be able to resubmit an additional request of up to five custom serial numbers, or we can remove the charge from your reservation.

Question 33

Can I update my account information?

Accepted Answer

You can update your general account information at any time on your account page, including name, email and phone number. You will be able to update additional information as a part of finalizing your order, including your email, phone number, address, and payment information.

Question 34

When can I expect delivery of my Smart Gun?

Accepted Answer

Orders are fulfilled based upon your position in the manufacturing queue, and are first-come, first-serve based upon your edition, the active batch when you place your reservation, and the timing of your reservation within a batch. Reservation holders will be invited to complete next steps to finalize their order when they have neared the front of the queue, and these steps must be completed prior to moving onto the production schedule. Next steps or any updates to your delivery estimate will be provided to you via email, so please check your spam.

Question 35

Where can I find my delivery estimate for my Smart Gun?

Accepted Answer

You can find your delivery estimate by accessing your order details from your account page. Any updates to delivery estimates will be reflected on this page and will also be communicated to you via email.

Question 36

Does Biofire support Smart Gun mandates?

Accepted Answer

No. Biofire is and always will be against smart gun mandates, and, although there are no mandates on the books today, we will fight against any future legislative mandate attempts.

We’re proud of the Smart Gun we’ve built and believe it will be an important part of many families' home defense strategy, but we believe that everyone should have the right to choose the firearm that fits their needs. Find out more on Biofire’s stance on mandates.

Question 37

Can I purchase the Smart Gun in my state?

Accepted Answer

Yes, we are offering reservations in all 50 states, Puerto Rico, Guam, Northern Mariana Islands and U.S. Virgin Islands. We intend to comply with all applicable regulations for all jurisdictions in the United States and we have currently met the testing requirements where applicable. If we are unable to transfer your Smart Gun so at the time of fulfillment due to regulatory restrictions in your jurisdiction, your deposit will be completely refunded as per the Biofire Reservation Terms.

Question 38

Can I ship accessories to a different address?

Accepted Answer

Yes, you can ship accessories to a different address so long as it is in the same state where you will take delivery of your firearm. Your Smart Gun and accessories must ship to the same state where you legally reside.

Question 39

Can I purchase a holster?

Accepted Answer

While the Biofire Smart Gun is predominantly designed for home defense scenarios, we look forward to offering holster solutions. As of today, we are not offering any for sale, but stay tuned.

Question 40

Can I demo the Smart Gun?

Accepted Answer

We run as many public demos as we possibly can. Look out for future announcements of events in your area. If you feel as though you would be a great candidate for an early demo, or a Test & Evaluation unit, and you're interested in finding out more, reach out to partnerships@biofire.io.

Question 41

What is Biofire Care?

Accepted Answer

Your Biofire Smart Gun is built to last and is covered under our standard warranty. You also have the option to add Biofire Care, which provides white glove service and added coverage of your Smart Gun above and beyond the standard manufacturer’s warranty. We are currently offering one year of Biofire Care free with every order, but an ongoing subscription to Biofire Care is never required to maintain your Smart Gun.

Question 42

Does the Smart Gun have a warranty?

Accepted Answer

Yes, the Biofire Smart Gun comes with a standard manufacturer’s warranty. Find out more about the Biofire Shield Warranty included with every order.

Question 43

Is there a subscription fee?

Accepted Answer

No, once you purchase your Biofire Smart Gun, you own it. Any additional accessories or service plans are always optional.

Question 44

I need help finding my confirmation email, how do I know my reservation went through?

Accepted Answer

Please check your spam email - your confirmation email will come from support@biofire.io or hello@biofire.io. If you are not seeing it, please contact us to confirm your order.

Question 45

How do I contact Biofire?

Accepted Answer

Reach out to support@biofire.io and we’ll get right back to you.

Question 46

How can I interview someone if I’m a reporter?

Accepted Answer

Reach out to press@biofire.io to request an interview.

The Smart Gun

Orders

General Questions